My Responsibilities

At Freshworks, I serve as a Lead Developer Advocate, a role that perfectly blends my passion for technology with my dedication to building and empowering developer communities. With nearly a decade of experience in the tech industry, I'm driven by creating exceptional Developer Experiences (DevX) and fostering engagement through informative and inspiring content. My work at Freshworks focuses on community growth, improving support channels, enhancing documentation, and driving adoption of our developer tools and AI assistant.

• As a Developer Advocate, I spearheaded initiatives that resulted in a 30% year-over-year growth in the developer community.
• Revamped support channels to provide more efficient and effective assistance to over 5,000 developers, leading to a 48.5% reduction in resolution time. This significantly improved developer satisfaction and productivity.

• Led the unification of over 20 internal APIs into a cohesive, modern documentation system.
• Utilized technologies such as Markdoc, React, TypeScript, JavaScript, and Python to build this comprehensive documentation platform.
• This unified documentation system drove a 55% increase in API adoption within the first six months, demonstrating its effectiveness in facilitating developer usage of our APIs.

• Actively engaged with over 350 developers and 92 customers through 1:1 interactions and customer interviews.
• Achieved a 98% satisfaction rate among developers and customers, reflecting the positive impact of these direct interactions.
• Successfully resolved 86% of issues on the first attempt, demonstrating strong problem-solving skills and a commitment to providing timely and effective support.

• Developed and implemented a VS Code extension for Freddy AI Copilot for Developers.
• This extension contributed to a 45% increase in developer adoption of the AI assistant, demonstrating its value in improving developer workflows.
• Facilitated over 460 daily users and achieved over 1,400 installs of the extension, showcasing its widespread usage and impact.
• Authored knowledge base articles, training data, and benchmarking prompts that improved the accuracy of Freddy AI Copilot by 40%, as measured by post-training assessments.

• Developed a Markdoc-powered documentation tool with 38 custom components, providing a flexible and extensible platform for creating high-quality documentation.
• Over a two-year period, created a substantial library of content, including:
  • 14 tutorials to guide developers through key concepts and tasks.
  • 23 guides providing in-depth information on specific topics.
  • 31 sample applications demonstrating practical use cases and best practices.