Lead Developer Advocate @Freshworks

Hi There,

As someone who genuinely enjoys connecting with developers and fostering vibrant communities, my journey in tech has been both diverse and rewarding. With nearly a decade of experience under my belt—from humble beginnings to leading strategic projects—I’ve found my calling in empowering others through technology. My current role as Lead Developer Advocate at Freshworks allows me to combine my passion for coding with my love for crafting exceptional Developer Experiences (DevX). I thrive on creating engaging content like tutorials and guides that not only inform but inspire.

• As a Developer Advocate, grew the community by 30% YoY, reduced resolution time by 48.5% through revamped support channels for 5000+ developers.
• Unified 20+ internal APIs into a cohesive Markdoc, React, Typescript, Javascript, and Python powered documentation system, driving a 55% API adoption within six months.
• Liaised with 350+ developers and 92 customers via 1:1s and customer interviews, achieving 98% satisfaction and 86% first-attempt resolution rates.
• Implemented a VS Code extension for Freddy AI Copilot for Developers, resulting in a 45% increase in developer adoption of the AI assistant and facilitating 460+ daily users with 1,400+ installs.
• Authored knowledge base articles, training data, and benchmarking prompts that improved accuracy of Freddy AI Copilot by 40%, as measured by post-training assessments.
• Created a Markdoc-powered documentation tool with 38 custom components, 14 tutorials, 23 guides, and 31 sample apps over 2 years

Awarding winner at the ReactNexus Freshworks tech booth quiz

Conducting a technical workshop at Bangalore for Freshworks Paid Apps

Presenting App Ecosystem foundations at the Freshworks Developer Summit 2022

Presenting Freddy Copilot for Developers at the Freshworks Developer Summit 2023