Feedback 360 is a step toward creating a robust feedback ecosystem, envisioned to become what IdeaExchange is for Salesforce. It bridges the gap between the developer community and product teams by offering a streamlined and transparent feedback loop.
Currently, the Ideas section in the Freshworks Developer Community allows users to post suggestions, but it falls short in providing comprehensive visibility to internal stakeholders and external members. Additionally, manually creating advocacy items and updating the status of ideas is labor-intensive and prone to delays, leaving the community disengaged.
Solution
Feedback 360 leverages a customized LogChimp solution to transform this process. It automates feedback management, enabling:
- Real-Time Updates: Users can track the status of their feedback (planned, in-progress, or delivered) through a public roadmap.
- Community Engagement: Voting and prioritization empower the community to influence product development.
- Seamless Integration: Direct connections to internal tools streamline the feedback-to-action pipeline for product managers and DevRel teams.
By closing the feedback loop and fostering collaboration, Feedback 360 lays the foundation for a scalable, community-driven feedback platform that ensures alignment between user needs and product goals—on track to becoming the IdeaExchange of Freshworks
Proposed Benefits
- Real-time updates on feedback status via a public roadmap keep users informed and engaged.
- Voting and prioritization give users a voice in shaping product development.
- Automates the feedback lifecycle, reducing manual effort and speeding up actionability.
- Directly connects with tools like Freshrelease and Discourse for smoother operations.
- Eliminates bottlenecks, enabling quicker responses to community feedback.
- Transforms community insights into actionable priorities for product teams.
- Lays the groundwork for a robust feedback ecosystem, evolving into Freshworks' own IdeaExchange.
Project Skills and Tools
JavaScript
Intermediate
Vue.js
Beginner
HTML5
Advanced
CSS3
Intermediate
PostgreSQL
Intermediate
AWS
Intermediate